Required Info

• The attachment serial number.
• Clear informative pictures of the damage to the attachment, part, or showing the failure.
• Sales receipt showing end user’s purchase date or receipt showing first date the unit was rented.

Process

• Register the Warranty Claim with the form on this page or contact Virnig to request a Warranty Claim Form.
• Once the Warranty Claim Form is received (with pictures if applicable) Virnig will evaluate for return.
• RMA number will be assigned if defective parts need to be returned for warranty consideration. Defective parts to be returned by prepaid ground freight.
• Replacement parts sent prepaid ground freight and invoiced. If ground freight is not sufficient dealer pays the difference between ground and upgraded shipping service.
• Upon inspection and approval, account will be credited for the defective part, freight, and agreed labor costs.